Administrator - Volunteering Services

About the role As a Volunteer Services Administrator, you will play an important role in delivering a high-quality volunteering service by providing administrative support across the entire volunteer lifecycle. From recruitment and onboarding through to ongoing engagement and compliance, you'll help ensure volunteers have a positive experience while supporting managers to follow our processes and standards. Acting as a key point of contact for volunteers and colleagues, you'll maintain accurate…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.