AES_489 Network Support Technician

Are you ready to launch your career at the intersection of cutting-edge technology and human connection? At The AES Group, we have spent over two decades bridging the gap between ambitious talent and industry-leading innovation. As an AES_489 Network Support Technician, you won’t just be sitting behind a screen; you will be the boots-on-the-ground expert helping Fortune 500 companies optimize their infrastructure and empower their teams. This is a rare opportunity for a motivated graduate to step into a dynamic role where your technical skills meet real-world problem solving in a high-impact environment.

This position is designed for the adventurous tech enthusiast who thrives on variety and is eager to grow. While your base is remote, you will embrace a lifestyle of travel that takes you directly into the heart of our clients' operations, providing hands-on support and building professional relationships that matter. We are looking for someone with a sharp analytical mind and a passion for customer service who is ready to take ownership of their professional development. If you are looking for a career that offers more than just a desk job—one that offers a front-row seat to the future of engineering and enterprise solutions—we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.