After-Hours IT Support Desk Technician

Are you a night owl with a passion for problem-solving? At The 20, we aren’t just another Managed Service Provider; we are an industry-leading engine for growth, dedicated to delivering world-class technology solutions to businesses nationwide. We are looking for an ambitious After-Hours IT Support Desk Technician to join our mission-driven team. This is the perfect launchpad for a recent graduate or early-career professional to sharpen their technical skills, gain exposure to a high-energy MSP environment, and make a tangible impact by ensuring our clients stay connected and operational around the clock.

In this role, you will be the frontline hero for our clients when they need us most, troubleshooting technical challenges and providing elite support during off-peak hours. You won’t just be answering tickets; you will be an integral part of a collaborative, innovative culture that values your growth as much as your output. If you are a hard-working, tech-savvy individual who thrives on autonomy and loves finding creative solutions to complex puzzles, we want to help you build your career with us. Join The 20, where your talent meets the tools to redefine what excellence in IT support looks like.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.