Application Support Specialist I

Description Position Summary: The Applications and Database Support Specialist provides day-to-day operational support and maintenance for the organization's data and reporting environment. This role assists with monitoring data integrations, maintaining reporting solutions, supporting database quality assurance processes, and troubleshooting business intelligence tools. The incumbent works closely with business stakeholders across Finance, Operations, and Human Resources to ensure the reliabil…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.