Arch Energy Service Manager

Job Description Job Description Employment Type: Full-Time FSLA: Salary/Exempt Division: Arch Energy Department: Arch Energy Reports to: Director of Operations-Arch Energy Supervisory Duties: Yes Salary Range: $125,000 - $160,000 Arch Energy is seeking a highly qualified and motivated Service and Small Project Manager to join our Building Intelligence Group. This individual will play a key role in delivering exceptional service for our building automation systems and small projects (under $300K…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.