Assistant Director - Customer Success Management

Are you ready to launch your career at the intersection of global finance and cutting-edge technology? Moody’s Corporation is looking for an ambitious and forward-thinking Assistant Director of Customer Success Management to join our mission of transforming how the world interprets risk. In this role, you won’t just be managing accounts; you will be a strategic partner to our clients, helping them navigate complex challenges and turn uncertainty into tangible opportunities. We are seeking a passionate communicator and problem-solver who thrives in a collaborative, fast-paced environment where your unique perspective is not just welcomed, but essential to our collective success.

Joining Moody’s means stepping into an inclusive culture that champions innovation and celebrates the diverse voices of our team members. As an Assistant Director, you will be empowered to build meaningful relationships, drive customer satisfaction, and play a pivotal role in the future of our global operations. We provide the platform, the mentorship, and the resources for you to grow as a leader, ensuring that your early-career journey is marked by high-impact projects and professional growth. If you are a graduate or early-career professional eager to make a lasting mark on the financial landscape, we invite you to bring your curiosity and drive to a company that is redefining the global standard for excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.