Assistant Service Manager

Promotive is hiring an Assistant Service Manager to support our remote-first, data-driven talent marketplace for software engineering roles. You’ll manage day-to-day service operations, oversee SLAs, and ensure a seamless experience for clients and candidates using our recruiting platform. In this role, you’ll coordinate with sales, recruiting, and product teams, monitor service metrics, and drive continuous improvement. You’ll document processes, support team training, and provide feedback to …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.