Assoc Customer Support Representative

Are you ready to jumpstart your career at the intersection of cutting-edge technology and the automotive industry? At CDK Global, we are the driving force behind the software that powers modern dealerships and OEMs worldwide. We are looking for an energetic and solutions-oriented Associate Customer Support Representative to join our remote team. This is more than just a support role; it is your opportunity to become a product expert within a fast-paced SaaS environment, helping our clients navigate our industry-leading platform to streamline their business operations from sales to service.

We believe that exceptional support is the heartbeat of our success, and we are looking for a fresh perspective to help us deliver it. In this fully remote position, you will be the primary point of contact for our users, troubleshooting challenges and providing clear, effective guidance that keeps their businesses running smoothly. Because we operate across a wide range of time zones, you must be comfortable working a flexible schedule within our 8am to 10pm EST window. If you are a graduate or early-career professional who thrives on problem-solving, loves learning new technology, and is eager to make a tangible impact, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.