Associate Customer Care Specialist

Are you looking to launch your career with a company that truly values the health and well-being of its community? Medical Mutual, Ohio’s longest-standing and most trusted health insurance provider, is seeking a passionate and empathetic Associate Customer Care Specialist to join our growing team. Since 1934, we have provided peace of mind to over 1.2 million members, and in this role, you will be the heartbeat of that mission. If you are a natural problem-solver who loves connecting with people and wants to build a meaningful professional foundation, this is the perfect place to start your journey.

As an Associate Customer Care Specialist, you will serve as a vital advocate for our members, guiding them through their healthcare options with clarity, patience, and care. This position offers a fantastic opportunity for recent graduates or early-career professionals to gain hands-on experience in a supportive, remote-friendly environment based in Brooklyn or Rossford, Ohio. You will begin with a comprehensive training program held Monday through Friday, 8:00 AM to 4:30 PM (EST), ensuring you have all the tools and knowledge needed to succeed. With call center operations running from 8:00 AM to 8:00 PM (EST) daily, you will be part of a dynamic team dedicated to delivering excellence every single day.

At Medical Mutual, we believe that our employees are our greatest asset, and we are committed to fostering a culture of growth, inclusivity, and innovation. By joining us, you aren't just taking a job; you are stepping into a career where your contributions directly improve the lives of Ohioans. If you are ready to make a real impact while developing your communication and critical-thinking skills in a fast-paced, professional setting, we invite you to apply and help us continue our legacy of service and integrity.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.