Associate Director, Client Services

Are you ready to shape the future of digital culture at the world’s most awarded independent creator agency? Whalar Group is looking for a dynamic Associate Director of Client Services to join our team in Farringdon. In this role, you won’t just be managing accounts; you will be at the forefront of the creator economy, helping global brands transcend traditional advertising by tapping into the authentic, beating pulse of online communities. If you are a strategic thinker with a passion for social media and a drive to turn bold creative ideas into cultural movements, this is your chance to make a real impact.

As an Associate Director, you will serve as the primary architect of our client relationships, bridging the gap between innovative creator strategies and measurable brand success. You will work in a fast-paced, hybrid environment where collaboration is the key to unlocking new possibilities and pushing the boundaries of what social marketing can achieve. We are looking for someone who is as comfortable analyzing trends as they are leading high-stakes client conversations. If you are eager to elevate your career within an agency that values original thinking and cutting-edge methodology, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.