Associate Director, Product Management – Emerging Customer Experiences

Job Description: Associate Director, Product Management – Emerging Customer Experiences C07 Individual Contributor Our Opportunity At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. They are family, and we are passionate about exceeding their expectations at every interaction. To support our mission, we are seeking an Associate Director, Product Management – Emerging Customer Experiences . In this C07 individual-contributor role, …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.