Associate I Help Desk

Are you looking to kickstart your IT career with a global industry leader? CTG is seeking a motivated and tech-savvy Associate I Help Desk professional to join our dynamic team in Birmingham, AL. This is the perfect launchpad for a recent graduate or early-career professional to gain hands-on experience in a fast-paced environment. In this role, you will be the first line of defense for our users, providing essential remote IT support and collaborating with senior engineers to resolve complex technical challenges. If you thrive on solving problems and are eager to make an immediate impact, we want to hear from you.

Beyond your technical skills, we are looking for a proactive team player who is ready to hit the ground running. This role offers a unique, active work experience that goes beyond the desk, as you will occasionally assist with on-site equipment transport using a client vehicle. To succeed here, you should be comfortable working on your feet, capable of lifting up to 50 lbs, and possess a valid driver’s license with a clean driving record. We offer a stable Monday through Friday schedule, a competitive hourly rate of $20/hr, and a supportive culture where your professional growth is our priority. Join CTG today and turn your passion for technology into a rewarding career journey.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.