Automation Technician Electrical Field Service

Job Description About the Company \n EPEC Solutions, Inc. is a distinguished provider of UL 891 low voltage switchboard equipment, specializing in designing, manufacturing, and supporting innovative industry-specific solutions. The company's expertise serves key sectors, including renewable power with solar collection and energy storage solutions, as well as data centers with switchboards, skids, power PDUs, and RPPs. EPEC Solutions, Inc. is recognized for its commitment to delivering tailored,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.