Automotive Service Advisor

Promotive is hiring a remote Automotive Service Advisor to support customers using our data-driven platform. You’ll guide drivers through service needs, explain repairs and estimates, and coordinate with partner shops to ensure accurate, timely work. Using Promotive’s tools, you’ll track repair status, manage digital approvals, and capture feedback to improve the experience. You’ll collaborate closely with our product and engineering teams, share on-the-ground insights, and help modernize how a…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.