Bank of Scotland - Customer Support - Cumbernauld

Are you looking to kickstart your career with a purpose-driven organization that puts people at the heart of everything it does? Lloyds Banking Group is seeking an enthusiastic and community-focused individual to join our Bank of Scotland team in Cumbernauld. As a Customer Support representative, you won’t just be managing transactions; you will be the face of our brand, helping our customers navigate their financial journeys and providing essential support that makes a tangible difference in their daily lives. This is a fantastic opportunity for graduates or those early in their career to develop high-level interpersonal skills in a professional, fast-paced banking environment.

We believe that your best work happens when you have the freedom to balance your professional and personal life, which is why we offer flexible working options tailored to your needs. Based primarily in Cumbernauld with opportunities to support our branches across the Falkirk and Stirling regions, you will be part of a collaborative network dedicated to helping Britain prosper. With a competitive salary of £26,200 and a 35-hour work week, we provide the training, mentorship, and inclusive culture you need to build a long-term, rewarding career path. If you are passionate about delivering exceptional service and want to grow with a leading financial institution, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.