BAS Service Technician (Tridium)

Essential Duties & Responsibilities: Perform scheduled controls preventative maintenance for various building automation systems Perform technical startup/checkout/commissioning of building automation systems Perform service call troubleshooting, repair, and replacement of building automation systems Provide remote support for building automation customers Manage estimated preventative maintenance hours on assigned contract Qualifications: High school diploma required. MET Technical Degree, MES…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.