BAS Support Specialist

Kelso Building Services (KBS) provides comprehensive building technology solutions that help customers optimize facility performance, improve equipment reliability, and maximize operational efficiency. Through automation technologies, technical support services, and customer-focused solutions, KBS partners with organizations nationwide to support the day-to-day operation of their building systems. BAS Support Specialist Position Summary Kelso Building Services is seeking a BAS Support Specialis…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.