Bilingual Customer Service Representative (Remote TX)

At Oscar Health, we are reimagining the health insurance experience from the ground up, and we want you to be the voice of that transformation. As a Bilingual Customer Service Representative, you won’t just be answering questions; you will be acting as a trusted advocate for our members and providers, helping them navigate the complexities of healthcare with clarity and empathy. If you are a fluent communicator who thrives in a fast-paced, technology-driven environment and wants to make a tangible difference in people's lives, this is your opportunity to launch your career at a company that treats health insurance like a doctor in the family.

This remote position is perfect for motivated graduates or early-career professionals who are ready to own their impact in a high-energy, production-based role. You will leverage your bilingual skills to provide world-class support, solving real-world problems while working within our innovative, full-stack tech platform. At Oscar, we value bold thinkers who are eager to learn, adapt, and grow, providing you with the tools and culture needed to succeed from the comfort of your home in Texas. Join us in our mission to make healthcare simpler, smarter, and more human—one conversation at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.