Bilingual Customer Service Representative Remote

Our client, a managed care and enrollment services organization, is seeking Remote Bilingual Customer Service Representatives to join their team. As a Bilingual Customer Service Representative, you will be part of the Call Center Operations team supporting enrollment services and managed care education for the New York Medicare program. The ideal candidate will have strong customer service instincts, the ability to learn and follow program processes quickly, and effective communication skills t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.