Bilingual Customer Service Representative (Remote AZ)

At Oscar, we are reimagining the healthcare experience by blending cutting-edge technology with a human-centric approach that makes insurance feel less like a burden and more like having a doctor in the family. We are looking for a passionate, Bilingual Customer Service Representative to join our Member and Provider Services team, helping us set a new standard for how people navigate their health. If you are a natural problem-solver who thrives in a fast-paced, remote environment and wants to make a tangible impact on people's lives from the comfort of your home in Arizona, we want to meet you.

This is an incredible opportunity for a recent graduate or a professional looking to launch a meaningful career in the health-tech space. In this volume-driven, production-based role, you will be the voice of Oscar, providing clear, empathetic, and expert guidance to our members and providers. You will be fully supported by our innovative platform and collaborative team as you sharpen your communication skills and master the complexities of the healthcare industry. Join us in our mission to simplify healthcare and grow your career with a company that values your unique perspective and dedication to service.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.