Bilingual Customer Service Representative (Remote) (Healthcare)

Company Description Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. Provide claim status. Polite phone etiquette Proficient in Microsoft Excel (Microsoft Office Suite) Healthcare experience Full-time - Monday through Friday, 9am - 5:30pm ~LI- Remote Customer Service experience within the healthcare industry (Required) High school diploma or equivalent is required. *We offer medical, dental, and vis…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.