Bilingual Customer Service Representative (Remote FL)

At Oscar Health, we are reimagining the health insurance experience by combining cutting-edge technology with a human-centric approach that treats every member like a member of our own family. As a Bilingual Customer Service Representative, you will be the heartbeat of our Member and Provider Services team, acting as a trusted guide for those navigating the complexities of healthcare. This is more than just a support role; it is an opportunity to launch your career at a company that is disrupting a stagnant industry and setting a new standard for what it means to care for others.

In this dynamic, remote-first position based in Florida, you will thrive in a high-energy environment where your ability to communicate fluently in both English and Spanish will make a tangible difference in people's lives. We are looking for motivated, empathetic problem-solvers who are ready to dive into a volume-driven, production-based setting where every interaction is an opportunity to provide clarity and comfort. If you are a graduate or early-career professional eager to develop your skills within a collaborative, innovative culture that values your voice, we would love for you to join our mission to make healthcare simpler, smarter, and more accessible for everyone.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.