Business Lead, Client Services

Are you ready to shape the future of the creator economy? At Whalar Group, we don’t just follow trends—we define them. As a Business Lead in our Client Services team, you will sit at the intersection of brand strategy and cultural influence, helping the world’s most iconic companies unlock the authentic power of creators. Based in our vibrant Farringdon office, you will join a team of industry disruptors who are obsessed with the nuances that move culture and the technology that drives meaningful connection. This is an unparalleled opportunity to launch your career within the most awarded independent agency in the space, where your voice is valued, your creativity is encouraged, and your impact is felt from day one.

We are looking for a high-energy, ambitious, and curious individual to join us in our hybrid London studio. In this role, you will act as the heartbeat of our client relationships, bridging the gap between innovative social strategy and flawless execution. You won’t just be managing tasks; you’ll be collaborating with creators, strategists, and data experts to build campaigns that stop the scroll and spark global conversations. If you have a passion for social media, a sharp eye for detail, and a desire to work in an environment that moves at the speed of culture, we want to hear from you. Join us at Whalar and help us prove that when brands embrace the creator spirit, they become cultural drivers.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.