Business Support Associate (HS diploma)

Remote Flexible Jobs (https://remoteflexiblejobs.com) is now seeking for a Business Support Associate to work in a telecommute capacity in the U.S. JOB TYPE: Full-time ESSENTIAL RESPONSIBILITIES: Respond to clients that require assistance with their product-related and training issues. Support and training are provided to clients via phone, email, and chat. Handle customer inquiries by gathering information through questioning and curiosity to identify the nature of the problem and troubleshoot…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.