Campus Undergraduate Full-Time Associate - 2027 Digital Product Management, Enterprise Technology Services- New York, NY

At American Express, we empower future product leaders to learn, innovate, and make an impact from day one. As an Associate Digital Product Management in Enterprise Technology Services, you’ll join a full-time program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will help frame customer and coll…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.