Chat Support Manager

Are you a digital native with a passion for building connections and driving excellence? Bill Alexander Ford Lincoln is looking for a dynamic Chat Support Manager to lead our remote customer service team into the future. This is an incredible opportunity for an ambitious graduate or early-career professional to step into a leadership role where you will shape how we engage with our community online. You won’t just be managing chats; you will be the architect of our digital customer experience, fostering a culture of positivity and efficiency while helping our team turn every inquiry into a lasting relationship.

In this role, you will be the heartbeat of our remote support operations, providing the coaching and strategic guidance necessary to help our agents thrive. We are looking for a forward-thinking leader who is eager to optimize workflows, analyze performance data, and implement innovative strategies that elevate our response times and service quality. If you are tech-savvy, a natural communicator, and ready to take ownership of a vital department at a premier automotive group, we want to hear from you. Join us at Bill Alexander Ford Lincoln and turn your potential into a career that makes a real impact.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.