Client Service Specialist

Are you a natural problem-solver with a passion for helping others navigate life’s most important decisions? At HealthMarkets, we are looking for a high-energy Client Service Specialist to join our mission-driven team. This is the perfect launchpad for a recent graduate or early-career professional to gain hands-on experience in the dynamic healthcare industry. In this hybrid role, you will be the bridge between our clients and their peace of mind, providing empathetic support that turns complex insurance processes into seamless, stress-free experiences.

You won't just be processing data; you will be the heartbeat of our post-enrollment journey. From managing vital customer touchpoints to reconciling data and maintaining our CRM systems with precision, your work will directly impact the lives of individuals across the ACA and Medicare landscapes. If you are tech-savvy, detail-oriented, and eager to grow your career within a supportive, collaborative environment, we want to meet you. Join us at HealthMarkets and start a meaningful career where your compassion, accuracy, and initiative make a tangible difference every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.