Client Services System Administrator

Are you a tech-savvy problem solver looking to launch your career at the intersection of IT infrastructure and public service? Alamance County Government is seeking a motivated Client Services System Administrator to join our dynamic team. This unique, dual-role position offers the perfect opportunity for a graduate or early-career professional to bridge the gap between high-level system administration and hands-on end-user support. You won’t just be a ticket number here; you will be the backbone of our digital operations, ensuring that the technology powering our community runs smoothly and securely every single day.

In this role, you will serve as the primary expert for Identity Management (IAM), taking ownership of user account lifecycles, implementing critical security policies, and troubleshooting complex access challenges. You will gain hands-on experience with Microsoft operating systems and the full Office365 suite, working in an environment that values innovation and professional growth. If you are passionate about technology, eager to develop your administrative skills, and ready to make a tangible impact on how our county serves its citizens, we invite you to help us build a more connected and efficient future.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.