Client Statement Support Associate

Client Statement Support Associate A client asks for a statement covering a particular period or has a routine question about where to find one. The Client Statement Support Associate verifies the account role, locates the issued document, and guides secure online access. This full-time remote customer service position includes office administration records of what was delivered. You will not prepare new financial statements, alter balances, or advise on taxes. Full-time remote | $31 per hour. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.