Clinical Support Technician

Quadrant Health Group is seeking a Clinical Support Technician to power high-quality virtual care in our Healthcare & Medical Services team. In this role, you’ll support clinicians by managing digital intake, documentation, triage, and follow-up using our modern virtual care platform. You’ll coordinate appointments, process patient messages, and ensure accurate EHR data while maintaining strict HIPAA standards. Working in a mission-driven, tech-forward environment, you’ll help optimize workflow…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.