CNC Field Service Technician - Machine Tools

CNC Field Service Technician Grand Rapids, MI This is a remote-based field service role supporting high-precision CNC metal-cutting machines, including CNC milling, grinding, measuring, and automation systems. The technician provides both onsite and remote support to customers, with regular travel required for installations, repairs, training, and service calls. Schedule: Full-time, remote-based with up to 60% travel to customer facilities for installations, repairs, training, and service calls…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.