Commercial Support Representative

Are you a natural problem-solver looking to launch your career with a global industry leader? At Shaw Industries, we are seeking a dynamic Commercial Support Representative to join our customer service team and become the heartbeat of our client relations. This is more than just a support role; it is an opportunity to act as a strategic partner for our accounts, providing expert product guidance and proactive solutions that keep our operations running seamlessly. If you are a curious, independent thinker who thrives on turning complex challenges into exceptional customer experiences, we want to help you build your professional foundation here.

In this role, you will be the primary advocate for our commercial customers, mastering the art of investigation and efficient troubleshooting. We don’t just look for people who can follow a script; we are looking for ambitious individuals who can independently navigate ambiguity, dig for answers, and resolve concerns with accuracy and confidence. You will work closely with a supportive, world-class team to ensure that every interaction reflects the Shaw commitment to quality and excellence. If you are ready to kickstart your career in a fast-paced environment where your initiative is rewarded and your voice is heard, apply today to help us shape the future of our customer success.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.