Computer (IT) Telephone (Remote) Support Manager

Job Description Job Description We are a well-established, reputable IT provider with locations and customers across the country. We are looking for an experienced Remote Support Manager to manage our Remote/Telephone Support Team in support of customers around the United States. This person will work out of our Fort Collins, Colorado office. RESPONSIBILITIES Lead a team of technicians providing remote technical support including troubleshooting IT related issues. Oversea and manage our Technic…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.