Computer Services Consultant II

Are you a tech-savvy problem solver looking to launch your career at the intersection of media, journalism, and cutting-edge innovation? The USC Annenberg School for Communication and Journalism is seeking an enthusiastic, versatile Computer Services Consultant II to join our dynamic IT team as we define the future of digital communication. In this role, you won’t just be fixing computers; you will be an essential partner in our academic mission, empowering world-class faculty to leverage state-of-the-art instructional technologies and supporting the high-stakes, fast-paced environments of our most prestigious academic events.

This is the perfect opportunity for a talented "support-generalist" to grow their expertise while making a tangible impact on a global stage. You will serve as the primary point of contact for our vibrant community, providing hands-on technical guidance and creative solutions in a collaborative environment that values curiosity and professional development. If you are passionate about technology, thrive on variety, and are ready to contribute to a culture of excellence at the University of Southern California, we want to help you take the next step in your career.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.