Computer User Support Specialist, Journeyman

The Computer User Support Specialist, Journeyman, will provide on-site technical assistance and IT support for field offices. This role involves a combination of network performance assessments, end-user device support, and IT system maintenance to ensure operational effectiveness of IT infrastructure. The ideal candidate will bring hands-on experience in troubleshooting hardware, software, and networks, as well as supporting end-user technology needs in a professional environment. This positio…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.