Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)

Are you ready to launch a high-impact career in IT with a team that values growth, energy, and technical excellence? The One 23 Group is looking for a motivated Computer User Support Specialist to join our Global Support Center, the vital heartbeat of the Defense Commissary Agency’s (DeCA) IT infrastructure. This is not just a help desk role; it is a launchpad for your professional journey where you will gain hands-on experience, master industry-standard troubleshooting, and serve as the essential first point of contact for users across the organization.

In this dynamic, day-shift position—running Sunday through Thursday from 7:00 AM to 3:30 PM—you will be the voice of our technical support team, providing friendly, expert, and efficient Tier 1 assistance. Your daily mission involves managing incoming inquiries, documenting technical issues, and resolving challenges that keep our systems running smoothly. We are looking for a proactive problem-solver who thrives in a collaborative environment and is eager to turn their technical curiosity into a rewarding, long-term career in the fast-paced world of Customer Service and IT support.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.