CRC Benefits - Customer Service Representative (Remote / Temporary)

Are you looking to kickstart your career in the fast-paced world of insurance with an industry leader? CRC Insurance Services, Inc. is seeking a motivated and detail-oriented Customer Service Representative to join our Benefits team on a temporary, remote basis. This is a fantastic opportunity for recent graduates or professionals looking to gain invaluable experience in a high-growth sector while enjoying the flexibility of a work-from-home environment. You will serve as the heartbeat of our client communications, ensuring that every inquiry is handled with precision, professionalism, and a commitment to excellence.

In this role, you will be the primary point of contact for our clients, navigating complex benefits information and providing timely, accurate support that makes a real difference. We are looking for individuals who are eager to learn, possess strong communication skills, and thrive in a digital-first workplace. If you are ready to build your professional foundation at a premier organization known for its expertise and integrity, we want to hear from you. Apply today to join our dedicated team and take the first step toward a rewarding career in the insurance industry.

At CRC Insurance Services, Inc., we are committed to fostering an inclusive and accessible workplace for all candidates. If you require a reasonable accommodation to assist with the application process, please reach out to our team at Accessibility@crcgroup.com. Please note that this email address is strictly reserved for accommodation requests to ensure we can provide timely support to those who need it. We look forward to reviewing your application and exploring how your talents can help us continue to deliver exceptional service to our clients.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.