Customer Advocate II

At Graphic Packaging International, we do more than just manufacture paper-based packaging; we create the essential touchpoints of everyday life. From the cup that holds your morning coffee to the sustainable baskets that carry your favorite beverages, our innovations are in the hands of millions every single day. As a Customer Advocate II in Lawrenceburg, TN, you will sit at the heart of this fast-paced operation, acting as a crucial link between our world-class manufacturing capabilities and the global brands that rely on our expertise. This is an incredible opportunity for a driven, early-career professional to launch their journey in a high-impact environment where your voice directly influences the customer experience.

In this role, you will do far more than manage orders—you will become a strategic partner to our clients, ensuring that every project is delivered with precision, care, and excellence. We are looking for a proactive problem-solver who thrives on collaboration and is eager to master the complexities of supply chain management and client relations. Whether you are navigating logistical challenges or streamlining communication flows, you will be empowered to take ownership of your accounts and contribute to the seamless delivery of products that matter. If you are ready to kickstart your career with a global leader that values your growth, creativity, and commitment to service, we invite you to join our team and help us shape the future of sustainable packaging.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.