Customer Assistant - Bra Fitter - Wolstanton Retail Park

Are you ready to kickstart your career with an iconic British brand? We are looking for a confident, fashion-forward individual to join our team at Wolstanton Retail Park as a Customer Assistant specializing in bra fitting. This is more than just a retail role; it is an opportunity to be at the heart of the M&S transformation, where you will help customers feel empowered, comfortable, and confident in their own skin. If you love a fast-paced environment and have a genuine passion for style and service, we want to hear from you.

In this role, you will become a trusted advisor, guiding customers through our beautiful Fashion, Home & Beauty collections while mastering the art of the perfect fit. You will thrive in a supportive, high-energy team where your "can-do" attitude and dedication to the customer experience truly make an impact. This position operates on a set schedule of Sunday (13:00-17:00), Wednesday (15:30-21:30), and Saturday (11:00-17:30), offering the perfect balance of professional development and flexibility. Join us at M&S and turn your enthusiasm for fashion into a rewarding career journey.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.