Customer Assistant - Fashion, Home & Beauty - Brent Cross

Are you ready to kickstart your career at one of the UK’s most iconic brands? We are looking for a vibrant, fashion-forward Customer Assistant to join our team at Brent Cross. In this role, you will be at the heart of our Fashion, Home & Beauty department, providing expert style advice and delivering the five-star service that our customers expect. This is more than just a retail position; it is an opportunity to immerse yourself in a fast-paced environment where your passion for trends and your drive to succeed will directly contribute to the ongoing transformation of M&S.

We are searching for energetic individuals who thrive on variety and are eager to make a real impact. Whether you are helping a customer find their next signature outfit or sharing your knowledge of our latest home collections, you will play a vital frontline role in driving sales and elevating the in-store experience. We offer a structured work pattern—Friday and Saturday evenings from 16:00 to 21:30, and Sundays from 12:00 to 19:00—making this an ideal role for those who want to build their professional toolkit while working as part of a supportive, high-energy team. If you are ready to grow your career with a retailer that values personality and ambition, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.