Customer Assistant - Fashion, Home & Beauty - Edinburgh

Description Work Pattern Week 1 Sunday 15:30-19:30 Tuesday 17:30-21:30 Thursday 17:30-21:30 Week 2 Tuesday 17:30-21:30 Thursday 17:30-21:30 Saturday 17:30-21:30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fash…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.