Customer Assistant - Fashion, Home & Beauty - Norwich

Are you ready to kickstart your career with a brand that defines quality and style? As a Customer Assistant in our Fashion, Home & Beauty department at M&S Norwich, you’ll be at the heart of our store, acting as the friendly face that brings our iconic products to life. This is the perfect opportunity for energetic, fashion-forward individuals to gain world-class retail experience while helping our customers find exactly what they need to look and feel their best. You won’t just be working on the shop floor; you’ll be an essential part of a fast-paced, supportive team dedicated to delivering the signature M&S five-star service that our shoppers know and love.

We are looking for proactive problem-solvers who thrive in a dynamic environment and have a genuine passion for the M&S brand. Whether you are helping a customer choose the perfect seasonal wardrobe, offering advice on our latest home collections, or ensuring our store looks pristine, you will be constantly developing your communication and commercial skills. With a flexible, rotating shift pattern, this role offers a great work-life balance while immersing you in the professional world of premium retail. If you are hard-working, eager to learn, and ready to play a key role in our store’s ongoing success, we would love to have you on the team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.