Customer Assistant - Fashion Home & Beauty - Stevenage Retail Park

Description Work Pattern Week 1 Sun 09:00 -17:00 Mon 08:00 -16:00 Wed 08:00 -16:00 Fri 08:00 -16:00 Week 2 Tue 12:30-20:30 Thu 12:30-20:30 Fri 10:00 - 18:00 Sat 08:00 - 16:00 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for pa…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.