IT Support Specialist

Job Description Job Description The Specialized Recruiting Group division of Express Employment Professionals in Cortland NY is seeking skilled IT Support Specialists for multiple positions with our Cortland clients. These roles include comprehensive end-user support across desktop and mobile computing environments. With a strong emphasis on customer service and efficient issue resolution, we're seeking candidates with 2-5 years of relevant IT experience. Apply now to explore opportunities acro…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.