Customer Assistant - Fashion, Home & Beauty - Tamworth

Are you a trendsetter with a passion for delivering exceptional experiences? We are looking for a vibrant, motivated Customer Assistant to join our Fashion, Home & Beauty team at M&S Tamworth. This is far more than a typical retail role; it is an opportunity to be at the heart of our brand’s transformation. Whether you are helping a customer find the perfect outfit, offering advice on our latest home collections, or ensuring our store looks pristine, you will be the face of M&S, turning every visitor into a loyal fan through your expert knowledge and five-star service.

We are seeking energetic individuals who thrive in a fast-paced environment and take pride in their work. If you are a natural communicator who loves staying ahead of the curve in style and design, you will fit right in with our collaborative team. We offer a structured, flexible working pattern (including a rotating two-week schedule) that balances professional development with your personal life, providing the perfect foundation to launch your career within one of the UK’s most iconic retailers. Come join us in Tamworth and help us shape the future of M&S while building your own professional journey.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.