Customer Assistant - Fashion, Home & Beauty - Telford

Are you ready to kickstart your career with an iconic British brand? We are looking for a vibrant, style-conscious Customer Assistant to join our team in Telford. At Marks & Spencer, we don’t just sell products; we create experiences. In this role, you will be the heartbeat of our Fashion, Home & Beauty department, offering expert advice, curating stunning displays, and ensuring every customer leaves feeling inspired. If you have a passion for retail, a keen eye for trends, and the energy to thrive in a fast-paced environment, this is your chance to help shape the future of a legendary retailer.

This position is perfect for someone looking to grow their professional skills while making a tangible impact on our ongoing business transformation. You will be a key player in driving sales and elevating our service standards, working across our busy Saturday (10:00 - 18:30) and Sunday (13:00 - 17:00) shifts. We are seeking individuals who are eager to learn, ready to work hard, and excited to play a part in our success. If you are a proactive communicator who loves connecting with people and wants to build a career in a dynamic, supportive, and forward-thinking team, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.