Customer Assistant - Fashion, Home & Beauty - Wolstanton Retail Park

Are you a trendsetter with a passion for style and a flair for delivering exceptional service? Join the team at our Wolstanton Retail Park store as a Customer Assistant and become the face of the iconic Marks & Spencer brand. In this role, you won’t just be working on the shop floor; you’ll be an expert advisor across our Fashion, Home, and Beauty departments, helping our customers discover the products they love while driving our business transformation forward in a fast-paced, high-energy environment.

We are looking for motivated, fashion-forward individuals who are ready to roll up their sleeves and make a real impact. Whether you are helping a shopper curate the perfect outfit, showcasing our latest home collections, or offering beauty expertise, your enthusiasm will be the key to our success. This is an incredible opportunity to develop your retail career within a forward-thinking company that values hard work, creativity, and a genuine commitment to five-star service. If you are ready to play your part in our exciting future, we want to hear from you.

This position offers a consistent and manageable work pattern, with shifts scheduled on Sundays from 13:00 to 17:00, and both Mondays and Fridays from 17:30 to 21:30. This schedule is perfect for those looking to balance their professional development with other commitments, providing a stable foundation to grow your skills in a supportive, collaborative team. Join us at Wolstanton and help us continue to deliver the quality and service that our customers have loved for generations.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.