Customer Care Advisor

Join Bella di Notte as a Customer Care Advisor (5 days a week) Bella di Notte is known for beautifully made clothing, exceptional service, and a loyal customer base who value quality and personal attention. We're looking for a warm, confident Customer Care Advisor to join us five days a week. Monday to Friday , with Saturday working, average 15 Saturday's. This role is primarily based on the telephone, where you'll provide friendly, professional support to customers, processing orders, answeri…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.