Customer Care Advisor Nights

Customer Care Advisor (Nights) – At Need Salary: £ 37,833.12 Location: Andover Shift Pattern: 4 on, 4 off 44 hours per week At Pure, we're on a mission to transform the end-of-life sector through choice, exceptional service, innovation, and care. As part of The Pure Group, we're proud to be the UK's leading direct cremation provider and one of the fastest-growing businesses in our sector. Backed by strong investment, financially secure, and continuing to grow, we help thousands of families ever…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.