Customer Care Advisor

Customer Care Advisor Salary: £33,100.44 per annum Hours: Full-time, 40 hours per week, working on a Saturday to Wednesday rota, including some Bank Holidays. Due to continued growth and expansion, we’re excited to be recruiting for Customer Care Advisor roles at Pure Cremation – the UK’s leading provider of direct cremation and funeral planning services. When a loved one dies, it can be one of the most traumatic and overwhelming moments in someone’s life. As the UK’s leading provider of direct…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.